Shipping Policy

Cancellation Policy:

May be cancelled only up until Merchandise is loaded on the truck for delivery. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return. Refunds may take up to 10 business days to process.

Shipping Locations

1. Soleil Signature is pleased to offer shipping exclusively to Germany, the Netherlands, Belgium, and France.
2. Exclusions: For customers outside the designated shipping regions but within other European countries who are interested in purchasing our products, please contact us directly at Service@Soleilsignature.com to discuss potential shipping options.

Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

Soleil Signature orders may ship through a number of different delivery methods including Curbside Delivery, and Standard Ground Parcel Shipping.
Delivery options available will vary based on your location, as well as products ordered and will be displayed at checkout and on your order confirmation email.

  • During Your Delivery:

Our carriers will do their best to provide you with a pre-call on their way to your delivery appointment.

Inspect product and/or boxes for visible signs of damage. If present, please sign delivery receipt as "received as damaged".

  • After Your Delivery:

Please ensure all boxes are fully unpacked as we will consolidate or reuse boxes when able in an effort to reduce unnecessary waste.

If any items are found to be damaged or missing, please reach out to the Soleil Signature Customer Experience Team at Service@Soleilsignature.com with photos and your order information. We allow for up to 48 hours from the date of delivery to report any damage visible on your furniture.

Enjoy your new furniture!

For all orders:

Orders over €1,000: Free Shipping
Orders under €1,000: Flat shipping rate of €100 per order.
Note that this service does not include moving the items up to, into, or around the back of your residence. If your home is not accessible by a semi-trailer, or if you need to discuss alternative delivery options, please contact our Customer Experience Team by replying to your receipt or by emailing Service@Soleilsignature.com.

Soleil Signature will prepare your order in our warehouses in Germany and will send tracking information via email when it ships. The carrier may attempt to deliver without an appointment.

Shipping & Delivery Estimates

  • Total Delivery Time = Handling Time + Shipping Time
  • If your order contains multiple boxes, they will be shipped seperatly.
  • Standard Ground Parcel Shipping orders typically take 2-3 business days to process and in-stock items will usually be delivered 3-5 business days from the date that they ship (depending on origin and destination).
  • In stock items shipping via Curbside Delivery usually take a bit longer to process than regular ground shipments. Because freight carriers may have to coordinate with many manufacturers to fill their trucks, it may be 7-10 business days before your order is picked up at the warehouse and another 7-10 business days to deliver it to you. Freight carriers will contact you a few days in advance to schedule a delivery date and time frame.

Orders Tracking

You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For exact locations of your shipment, please track your items on the carrier's official website.

If you have ordered multiple items with different delivery destinations, you may receive separate order shipments.

Item damaged in transit

Soleil Signature takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Soleil Signature shipping facility to homes or businesses. If the item is damaged in transit, please contact Service@Soleilsignature.com to apply for a replacement, a refund or a return within 2 business days after receiving your package. Note any visible damages (scrapes, dents, etc.), take the digital photographs and provide Soleil Signature with proof of the damage in detail as this will assist us in processing your order. For more information, please check our return policy.


Note

  • 1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
  • 2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.