For deliveries within Germany, we charge shipping costs per order and, if selected when ordering, shipping
service surcharges (additional services) in the following amounts:

Normal delivery shipping costs

Standard delivery parcel service

Parcel size - "Parcel" (normal parcels)         €6.95

Parcel size - "Parcel XL" (very large parcels)    €14.95

Bulky goods parcels

Parcel size - "Bulky goods" €24.95

Forwarder delivery - (delivery behind the first door)

Forwarder delivery (normal-sized shipments)       €139.95

Forwarder delivery (oversized shipments)                €199.95

Delivery conditions

All prices stated are final prices, i.e. they include all price components, including statutory German VAT. Any
additional delivery and shipping costs and further information can be found in the respective shipping costs list.

Goods are delivered by post and to the delivery address specified by the customer during order processing. Within
Germany, we deliver with DHL, DPD, GLS or another parcel service of our choice, provided the goods can be sent as a parcel. Regular forwarding deliveries are carried out by GLE, Rhenus or another rovider of our choice.

Unless otherwise stated in the offer, the goods will be dispatched within 3 working days of receipt of payment.

All delivery times shown in the shop refer to Germany as the delivery country. For all other countries, you must
expect 3-7 working days in addition to the stated delivery time.

Delivery times are given in working
days - working days in the sense of the delivery time are Monday to Friday.
Saturday is not a working day.

Freight forwarding deliveries are carried out "free of charge" as standard. This means that the goods are delivered to the first lockable door.

Shipment Mainland Germany only, Islands with surcharge on request.

No delivery to post boxes etc.

Smaller goods are delivered by post and to the delivery address specified by the customer during order processing.
Within Germany, we deliver with DHL, DPD, GLS or another parcel service of our choice, provided the goods can be sent as a parcel. Regular forwarding deliveries are carried out by GLE, Rhenus or another provider of our choice.

Shipment outside Germany：

Country --- Parcel shipping* --- Freight forwarding*

Belgium --- €25.95 --- €289.00

France --- €25.95 --- €279.00

Netherlands --- €25.95 --- €289.00

* Standard delivery: Free delivery to the door (parcel service) or curbside (freight forwarding company)

For France:
Delivery only mainland France, no shipment to overseas departments and islands.

For Netherlands:
Delivery only mainland Netherlands, Islands with surcharge on request. No shipment to
overseas areas.

For Belgium:
Delivery mainland Belgium

Other countries on request.

Note: Unfortunately, we are currently unable to offer delivery to third countries in our online shop.

All delivery times shown in the shop refer to Germany as the delivery country. For all other countries, you must
allow 3-7 working days in addition to the stated delivery time.

Other European Destinations need special request and checking.

In general: No delivery to postboxes etc.

All products are in real stock. You’ll receive a shipping notification email and SMS notification with your tracking number.

Please check the shipping policy for details.

Contact service@soleilsignature.com for additional information.

Yes. For standard shipping, we’ll provide a tracking number. You’ll receive a tracking link by email once your order has shipped.

Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Contact service@soleilsignature.com for additional information.

Our products might be delivered in several boxes. As a result, they will at different times. Please be patient until all the boxes arrive. If one of the boxes is missing after the delivery is completed, please contact us immediately at service@soleilsignature.com and we will work with you to resolve the situation. 

If damage is present after delivery, please contact service@soleilsignature.comimmediately. We will work with you to resolve the situation. We allow up to 2 business days from the date of delivery to report any visible damage on your furniture. Photo evidence is extremely helpful in expediting the resolution process. Also be sure to keep all packaging until you confirm there will be no need for return or exchange.

You can initiate a return or exchange up to 30 days from the date of delivery. If you don’t love your Sunsitt furniture, call us within 30 days of receiving your order. We will gladly accept your return as long as it’s in new condition. We cannot accept furniture returns that are not in new condition. You are responsible for shipping the item(s) and any fees/costs associated with the return shipment.

Incorrect or defective/damaged product.

If the item(s) sent was incorrect or defective, please contact service@soleilsignature.com immediately. Please do not send back these items prior to contacting us.

Check our return policy

We offer a 30-day return policy on all our orders.

Yes. We have a limited warranty on the following:

Teak sofas and chairs 

• Aluminum Frame

Warranty period: 5 years from date of purchase.

Covers broken frames, loose joints, cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece.

• Cushion

Warranty period: 5 years from date of purchase. Pls note for Jardina ranges,we provide 2 years gurantee from date of purchase.

Covers seam slippage, buttons, and zipper closures and excessive fading, color change or strength loss and other defects in workmanship and materials that substantially alter the appearance or structural integrity of the item.

• Rope

Warranty period: 3 years from date of purchase.

Covers broken ropes, seriously cracking and splintering of material and other defects in workmanship and materials that cause the product to be unsound structurally or mechanically, or that substantially alter the appearance of the piece.

Note: 

Teak will form cracks during the natural weathering process. Teak will weather to a silvery gray patina over time, if left untreated. This natural mellowing will not affect the quality or performance of your furniture, and is not considered a quality defect. Only cracks that affect the structural integrity of the item for normal use will be covered by this limited warranty. 

Cushion cores used in seat cushions, back pillows and padding will soften and conform to the shape of the user as a result of normal use. This is not considered a manufacturing defect. Sunsitt will only cover sofa and chair cushions against abnormal loss of foam resiliency if it determines that such loss is not caused by normal use.

Not covered by limited warranty:

Minor cosmetic cracks

Minor variations in color or texture of finishes

Flaking, chipping, bubbling or other cosmetic defects to the paint on the frame that cannot be seen when the sofa is placed in its normal orientation

Tears, shrinkage or pilling of cushions or other fabric

Normal flattening or compression of cushions

Minor variations in color or texture of fabric

Man-made damage in the home 

Note: Our manufacturer’s warranty covers faults in materials and workmanship. We understand that accidents happen, and while instances of damage in the home are not covered under our warranty, we’re always happy to provide cleaning, care and repair advice when possible.

All refunds will be credited back to the original form of payment, whether a credit card or Affirm financing, once our warehouse receives your items.

All returns are subject to a 20% processing fee and return shipping costs. Furniture must be repackaged in the way it arrived at the time of delivery to ship back to Sunsitt.

*If your item is damaged or defective, we will be responsible for all return cost.

Any order including pre-orders can be canceled via an official request from you through written email communication with our customer service team at service@soleilsignature.com. In the case that no shipping processes have begun, the order may be refunded in full. If a tracking number was provided, the shipping fee will be deducted from the refund amount upon cancellation of the order

Please contact service@sunsitt.com for additional information.

You don’t have to buy a complete set within a collection. Our collections are completely modular and pieces can be purchased separately.

Our specially blended acrylic fabric has nano coating to protect against stains. Simply follow these instructions for easy removal of dirt, food and stains. 

Beer, Food Color, Urine, Vomit, Berry, Blood (dried), wineCombine 1/4 cup dishwashing liquid and 1/3 cup white vinegar per 1 gallon water.Bird droppings, Catsup or Mustard, Coffee, Cola, Egg (raw), Juice,Milk, Tea, chocolate, crayonCombine 1/4 cup dishwashing liquid per 1 gallon water.Butter, Oil, Paint Wet/Dried, Salad DressingApply cornstarch as an absorbent, remove excess with a straight edge, clean up residual with dishwashing liquid and water.Tree SapTreat with solvent to soften and remove as much of the tree sap as possible. Repeat as necessary. Then clean with soap and water and rinse thoroughly to remove solvent.Wax (candle)Apply heated iron over a towel. Treat with isopropyl alcohol. Then clean with 1/4 cup dishwashing liquid per 1 gallon water.

Taxes are based on the laws and regulations of the state indicated by the shipping address. Each locale has different laws regarding the taxation of merchandise as well as freight and handling.

Email service@soleilsignature.com

You will receive a response within 24 hours.